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For exceptional massage treatments and aromatherapy services, visit Curationis in Albuquerque, New Mexico. We serve clients of all ages seeking relief from body pain and stress.
To simplify the process of requesting our services, you can now schedule and prepay for an appointment with us on this page. Feel free to reach out via phone or email if you have any questions about the booking process.
Cancellation/Reschedule Policy
Recognizing that we set aside the scheduled time just for you and have other clients to consider, last-minute cancellations and appointment changes will have charges applied so that we may maintain a smoothly running business.
For individual services in our office, we require 24-hour notice of cancellation or reschedule via phone or email:
Same-day cancellations will be charged 50% of the scheduled service price. If you do not call to cancel your appointment or do not show up for your scheduled appointment, you will be charged the full price for the scheduled service.
In the event that a gift certificate was going to be used for an appointment, that certificate shall be forfeited.
Appointments that are changed on the day of the scheduled appointment shall be accommodated as much as possible. If another appointment time is unavailable, the cancellation policy fees shall apply.
Policies and Procedures
We wish to provide our clients with professional therapeutic massages. The following policies are the guidelines for first-time and returning massage clients of Curationis Massage Clinic.
At Curationis, we understand that hectic schedules and unforeseen circumstances occur in everyone’s life. Events such as We aim to offer our clients professional therapeutic massages. The following policies serve as guidelines for both first-time and returning massage clients at Curationis Massage Clinic.
At Curationis, we recognize that busy schedules and unexpected situations can arise in anyone's life. Events such as last-minute meetings, project deadlines, and traffic issues are just a few reasons someone might need to consider canceling a massage appointment.
To ensure a healing and exceptional massage experience for our clients and to respect our therapists’ time, we have instituted the following policies:last-minute meetings, project deadlines, and traffic conditions are just a few reasons why one might need to consider canceling a massage appointment.
In order to provide a healing and outstanding massage experience to our clients and out of consideration for our therapists’ time, we have adopted the following policies:
Late Arrivals
We understand that traffic, work, and other delays happen. It helps us greatly if you call to inform us when you're running late. We will do our best to accommodate you.
Generally, we can work with a delay of up to 5 minutes. However, if the delay extends beyond 5 minutes, we may need to shorten your session by that duration. You will be charged the full price for the scheduled time.
In return, we will ensure we are on time. If, for any reason, we are not, we will either give you that time back or adjust the session price accordingly.
Informed Consent and Confidentiality
Prior to each massage session, the treatment plan will be discussed with you. At your first visit with us you will be asked to sign the Treatment Consent Form stating that you have read the information and understand and agree to comply with Curationis’ policies and procedures. Clients who have not visited the clinic for at least a year may again be asked to fill out this form to ensure we have your current medical status and information. We treat all of our clients’ visits and medical/personal information as highly confidential. We will not discuss your session with anyone outside of our staff without your express permission.
Arrival At The Office
Please arrive at least 10 minutes ahead of your scheduled appointment (15 minutes for your first appointment). This allows time to fill out a short intake from.
Giving yourself a little bit of extra time also allows your body and mind to start to transition from an active busy mode to a more relaxed receiving mode, thereby enhancing your massage experience.
Our policy is that the length of your appointment is the amount of hands-on time you will receive. If you are seeing us for a specific pain complaint or sports performance issue, we will perform a detailed assessment to design the most effective treatment plan for you. Consequently, your first hands-on session may be decreased slightly to accommodate this assessment.
Existing and New Medical Conditions
It is the responsibility of the client to keep the therapist informed of any medical treatment or prescriptions he/she is Clients must keep their therapist informed of any medical treatments or prescriptions they are currently receiving and provide written permission from a physician, chiropractor, or physical therapist that massage therapy may be received.currently undergoing and to provide written permission from a physician, chiropractor, physical therapist, etc., that massage may be received.
Online Booking
In order to obtain your desired appointment, we recommend scheduling as far in advance as possible to ensure availability. Online booking is available for your convenience at www.curationis.com. To hold your reservation, a credit card is required at the time of booking. Payment will not be finalized until after your massage session. We require a credit card be on file as part of our cancellation policy. Please Note: Confirmation emails and/or texts are ALWAYS sent directly after appointments have been reserved. If you do not receive an email or text, please call (505) 226-0599 to confirm your appointment.
Scope of Practice
All professional massage therapists at the Curationis are licensed, insured, and adhere to the “New Mexico Massage All professional massage therapists at Curationis are licensed, insured, and follow the New Mexico Massage Therapy Code of Ethics and Standards of Practice.Therapy Code of Ethics and Standards of Practice."
Age Requirement
Any child under 18 must have a parent or legal guardian sign a Minor Consent Form. If a child is under 16, a parent or guardian must be present in the massage room or waiting room for the entire session.
Professional Boundaries
Any sexual interaction or discussion between the client and the massage therapist is NOT tolerated. To protect our therapists and clients, we reserve the right to terminate a massage session at any time and deny a client’s request to see a specific therapist. If a massage session is terminated due to a client’s inappropriate behavior, the client may be charged for the full session.
Insurance Billing
Our clinic does not offer direct billing to insurance companies. We can provide an itemized receipt for your session that Our clinic does not provide direct billing to insurance companies. We can issue an itemized receipt for your session that you can submit to your insurance company for possible reimbursement. Please reach out to your health insurance provider to confirm that massage therapy is a covered benefit of your plan and for guidance on how to submit your claim. You are responsible for full payment at the time of service.you may submit to your insurance company for possible reimbursement. You must contact your health insurance provider to verify that massage therapy is a covered plan benefit and for instructions on how to submit your claim. You are responsible for full payment at time of service.
Membership Policy
Curationis reserves the right to update, change, or discontinue memberships at any time. Curationis also reserves the right to terminate memberships at any time due to failed payments or inappropriate behavior by you or a secondary member. Except in cases of termination for inappropriate conduct, all unused massages will remain on your account for redemption or may be converted into gift certificates of equivalent value. Benefits hold no cash value, and no refunds will be issued for unused benefits.
Gift Certificates
Curationis is not responsible for lost or stolen gift certificates. Gift certificates cannot be refunded or redeemed for cash. Gift certificates have no cash value. Gift certificates may not be used to purchase other gift certificates. Curationis reserves the right to refuse service or reverse any gift certificate purchases for any reason and return the funds to the purchaser at the original purchase price. If the service price exceeds the amount of the gift certificate, the redeemer is responsible for the remaining balance. Gift certificates cannot be combined with ANY additional discounts, including: discounted gift certificates, coupons, membership discounts, or special offers.
